How to delete your data
Last updated: October 22, 2026 · Versión en español
If you messaged a clinic on WhatsApp
You can ask the clinic, which will tell us what to delete, or write to us directly:
- Email radiaz@saludvisualsa.com with the subject "Delete my data".
- Include the phone number you wrote from and the name of the clinic.
- We confirm with the clinic that the number is yours and delete the data. We reply within 10 business days at the latest.
What we delete: everything about your number at that clinic. That includes the conversations and their messages, voice-note transcriptions, data read from images, staff notes, the technical records of those conversations, and the copies in our internal processing queues.
What remains:
- A record with no content showing that the deletion happened: the date, the last 4 digits of the number and how many records were deleted.
- Daily backups are kept for 14 days, so your data leaves them no later than 14 days after deletion.
- We cannot delete what is not in Augur: the chat in the clinic's own WhatsApp, and what OpenAI has already processed, which it may keep for up to 30 days under its terms.
If you message the clinic again later, that starts a new conversation.
Automatic deletion
Even if you ask for nothing, message content is deleted after 90 days and the remaining record after 730 days. Images and audio are never stored as files. Details are in the Privacy Policy.
If you are a clinic and want to close your account
Email radiaz@saludvisualsa.com from the clinic's registered email address. We disconnect your number, delete the Meta access token, and delete the clinic's conversations and configuration within 30 days at the latest. Your data then leaves the backups within 14 days.
If you remove Augur in Meta
A clinic can remove Augur's access at any time from its business portfolio settings in Meta (Business Suite). When Meta notifies us, Augur automatically deletes the access token and deactivates the channel. Conversations already in Augur follow the automatic deletion periods, unless the clinic asks to close its account.
Facebook Login
Augur does not use Facebook Login to sign in to its dashboard. It is used only when a clinic connects its WhatsApp Business account, so Meta can ask which accounts to share. We do not store any Facebook profile data of the person who makes that connection.